The Asian Grocers Online Website aims to give You a superb home shopping service. We have set out the guidelines below to let You know what You can expect from Us and see the terms on which You place Your order.

Collection Service : Please note that the Asian Grocers Online Grocery Website Collection Service is currently only available from the following address in south london area

190-198 Upper Tooting Road, Tooting
London, SW17 7EW

You are always welcome to collect your shopping.We are the only Grocery shop on Tooting high street with free  parking space for our customers

Definition of Terms

"You" and "Your" means the person ordering Goods from Asian Grocers Online, who must be over 18 years of age.

"Asian Grocers Online or "We" or "Us" or "Our" means Asian Grocers Online Stores Limited whose registered office is at Asian Grocers Online, 8 Elm gardens, Mitcham, Surrey, CR4 1LY.

"Account" means Your details and shopping history which is created when You register to shop through the Our Groceries Website.

"Deliver" means Us delivering the goods that You order to the address stated in Your order (and that address must be within Our delivery area) and "Delivery" and "Delivered" shall be interpreted accordingly.

"Collect" means You collecting the goods that You order from the Asian Grocers Online store address that is stated in Your order (and that address must be within Our collection catchment area) and "Collection", "Collecting" and "Collected" shall be interpreted accordingly.

"Let Us Know" means change or cancel Your order via Our Groceries Website or call us on our number. You may also write to Us at  Asian Grocers Online, 8 Elm Gardens, Mitcham, Surrey, CR4 1LY. "Site" or "Website" means Our Groceries Website at http://www.asiangrocersonline.co.uk/pages/customer-services-1/ and for the avoidance of doubt, excludes purchases of financial services goods, and from all other areas of Asian Grocers Online.com.

http://www.asiangrocersonline.co.uk/

Becoming a Customer

1.1 To place an order on Our Website You must be over 18 years of age, require Delivery in Our delivery area or a Collection in Our collection catchment area and have a credit or debit card acceptable to Us in Your name.

1.2 When You register You will create a username and password which You must use whenever You shop with Us. Please keep these in a safe place as You will be responsible for all activities and orders made under Your password and username. If You think that someone else may either know or be using Your username and password, please contact Us immediately.

1.3 We reserve the right to decline a new customer registration or suspend Your Account at any time and at Our sole discretion.

Our Contract

2.1 Our Website invites You to buy goods from Us. Once You have placed an order on the Website We will send You an order acknowledgement by email setting out what You have ordered with the in-store prices on the day of order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed Delivery of the goods to You or You have completed Collection of the goods from Us. At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery or Collection (as applicable) is completed.

2.2 These terms regulate the supply of goods to You by Asian Grocers Online. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

2.3 The failure of Asian Grocers Online to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Asian Grocers Online reserves its rights in respect of these terms and conditions at all times.

Price

3.1 Prices on the website are different(usually lower) from the prices charged in store on that day and as the store prices change, We update the website overnight. They are therefore a guide only. We are due to Deliver, or You are due to Collect, Your order. When You shop on the Website You will pay the same price (excluding Our online only promotions) that You would pay if You came to Our Store to do Your shopping on the day of Delivery or Collection.

3.2 As it is difficult to select loose items such as fruit, vegetables, etc to an exact weight, We'll charge You for the actual weight picked - and We always try and get as near as possible to the weight You ordered.

3.3 In addition to the price, a Delivery or a Collection charge as shown at checkout will also be payable by You.

3.4 There is no minimum order value

3.5 We will debit the price, plus any Delivery or Collection charge, from Your debit or credit card before We have Delivered Your goods or You have Collected Your goods.

3.6 All prices quoted are inclusive of any Value Added or other tax

No Excuses Guaranteed

4.1 You can cancel or amend Your order at any time. Due to how Our systems work, if You want to add goods to Your order and keep the same Delivery or Collection date, You need to Let Us Know before 5pm on the day before Your order is due to be Delivered or Collected. If You want to remove goods from Your order or cancel it altogether, it is preferable if You Let Us Know before 5pm on the day before Your order is due to be Delivered or Collected. This helps Us keep Our costs down and Our prices low and releases Delivery and Collection slots for other customers. However if You forget or change Your mind later, simply tell Our driver when s/he Delivers Your order or Our Collection colleague when You Collect Your order, and s/he will initiate a refund and take away the goods You don't need.

4.2 You can change Your order anytime up to Delivery or Collection, but We won't necessarily be able to Deliver during Your originally selected Delivery slot, or provide Your Collection during Your originally selected Collection slot. We may need to agree another day and time to complete Your order.

4.3 If, on Delivery or Collection, the quality of any of Your shopping is not to Our usual high standards, We will happily refund the money. You must Let Us Know as soon as possible (You can tell Our driver when he makes the Delivery or You can tell Our Collection colleague when You make the Collection) and at the latest within 1 working day after We Deliver Your order to the delivery address or You Collect Your order from the Collection address. You are responsible for the goods from Delivery or Collection and You must store the goods in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.) as We may require them to be returned and they must be returned to Us in the same condition as they were Delivered to, or Collected by, You.

Stock Shortages on Popular Goods

5.1 We do Our best to ensure that We have amazing availability but We do occasionally run out of some goods. When You place Your order We will ask if You would like Us to substitute an alternative similar product if Your chosen goods are not in stock at the time We dispatch Your order.

Delivering Your Goods

6.1 We always aim to Deliver Your goods within the Delivery slot We have agreed with You, but We cannot accept liability if We Deliver the goods outside of this slot or don't Deliver all or any of the goods in Your order.

6.2 Ownership of, and risk in, the goods will pass to You once We have Delivered Your order. If the delivery address stated on Your order is not the address where You live We will not be liable for any damage or detriment to the goods caused by their onward delivery to You.

6.3 We can only Deliver to an address stored in Your address book in Your Account section of Our Website. We can only make a Delivery to an address within Our delivery area.

Collecting Your Goods

7.1 We always aim for You to be able to Collect Your order within the Collection slot We have agreed with You, but We cannot accept liability if We provide the goods for Collection outside of this slot or do not provide all or any of the goods in Your Collection order.

7.2 Ownership of, and risk in, the goods will pass to You once You have Collected Your order.

7.3 We can only allow Collection of orders from the Asian Grocers Online store address stated in your order (and that address must be within our collection catchment area). Your address (as stated in Your address book in the Your Account section of Our Website) must also be within Our collection catchment area.

7.4 For security reasons, Our Collection colleague will ask You a security question at the point of Collection of Your order.

What We are Not Liable For

8.1 Whilst We take every care to Deliver Your order or provide Your order for Collection (as applicable), We cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods Delivered to You or having the goods available for Collection from Us, arising out of Our supply or failure to supply the goods to You.

8.2 Nothing in this Agreement shall in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.

8.3. The goods are sold to You on the basis that You are a consumer therefore We will not be liable for any special losses that You might suffer using, re-distributing or reselling the goods as part of a business.

8.4 With the exception of faulty goods or returns made in accordance with these paragraphs 4.1 to 4.6 of these terms, We shall not be liable for goods once they have been Delivered to the delivery address, or Collected from us at the collection address, stated in Your order and if You ask a third party to move, transport or deliver the goods to any other address following Our Delivery or Your Collection, We shall not be liable for anything that that third party might do to the goods.

Use of Cards

9.1 If You find Your card has been used without Your authority please tell Us within 24 hours of you being aware of the fact. You must also tell Your card issuer within the time limits You agree in Your card scheme rules.

9.2 You must pay for Your order using a UK based credit or debit card and we would only deliver to your card registered register address for security reasons.

Expiry Dates

10.1 The colleagues who put together Your order are carefully trained to select goods with a reasonable amount of time left on the expiry date (just as You would if You were in store shopping Yourself). However, please note that some fresh produce items naturally only have limited shelf life when they arrive in the store, therefore it is reasonable for them to have a shelf life of less than two days when they are Delivered or Collected.

Ownership of the Asian Grocers Online Grocery Website

12.1 The contents of the Asian Grocers Online Grocery Website is protected by rights such as copyright, design rights, patents, trademarks and other intellectual property rights. Of course You can download and view the contents of the Asian Grocers Online Grocery Website on a computer screen or print one copy of the contents for Your own non-commercial use as long as You keep within the copyright and proprietary notices.

Privacy Policy

Asian Grocers Online  is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at support@asiangrocersonline.co.uk

Information collected

Asian Grocers Online  collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of your information and your preferences

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Asian Grocers Online  group products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

• Once you have registered to use Asian Grocers Online .com, you will be provided with access to a "Contact Preferences" page that will allow you to tailor our commercial communications to your preferences.
• To change your contact preferences simply click "Your Account" in the top frame and click "Your Contact Preferences". If you do not want to receive commercial communications from us, please select your choices by using the boxes available on that page.
• We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
• Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

Your information may be passed to and used by all Asian Grocers Online  companies. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. Asian Grocers Online  uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Asian Grocers Online .com advertisement on another site that links to Asian Grocers Online .com will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Asian Grocers Online  services you can use.

Access rights

To obtain a copy of the personal information Asian Grocers Online  holds about you, please write with full details to us at: 8 Elm Gardens ,Mitcham,Surrey - CR4 1LY  enclosing your cheque or postal order for £10 payable to Asian Grocers Online  Limited.

Non Asian Grocers Online Websites

13.1 Sometimes to help You in Your shopping experience We may include links to other non Asian Grocers Online websites. As You would expect, Asian Grocers Online is not responsible for the content of those websites.

Governing Law

14.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.

Changes to these Terms

15.1 If We make any changes to these terms We will let You know as soon as possible by posting the changes on Our Website - and We will update the date shown.

Company Info

The Asian Grocers Online Groceries Website is run by Asian Grocers Online Stores Limited whose registered office is at:

8 Elm Gardens

Mitcham

Surrey

Cr4 1LY

Customer Services

Customer Services,

Asian Grocers Online

Dadus

190-198 Upper Tooting Road, Tooting

London, SW17 7EW